Kurchatov School
Web service and smart bot for an education leader
Challenge
Kurchatov School is one of Moscow’s leading education complexes. Thousands of students and staff create a huge stream of communication.
The administration answered hundreds of repetitive questions every day: first-grade enrollment, meal benefits, clubs, document templates. That consumed working time and slowed real priorities.
First they needed a modern web service as a single information hub. Next came a smart assistant available 24/7, understanding natural language and embedded in the existing digital environment
The goal was not just to “build a website”, but to unload the administration and give users fast answers without calls or hunting through sections
What we did
Built a school web service with a personal account
Embedded a smart bot into the personal account
Added NLP search: the system recognizes both words and meaning
Configured scenarios for parents and staff
Added request analytics and anti-spam
Solution
Web service as the foundation
We built a portal that became the single entry point into the school’s digital environment. Users don’t hunt through sections — everything is in the personal account
Two assistants in one
The bot covers two different audiences:
Parents get quick answers about school life: first-grade enrollment, meal benefits, clubs, transfers from other schools
Staff get an internal corporate assistant: application templates, vacation schedules, technical policies, MES guides
Meaning search, not keyword match
The portal’s key feature is dropping primitive button menus. We added NLP search: even if a parent writes “how to feed a child for free” instead of “meal benefits” or makes typos, the bot understands the intent.
Technically we built vector search and an answer reranker to exclude invented or nonexistent replies
Anti-spam and analytics
If a question is too complex, the bot doesn’t abandon the user — it offers a support form. Routine requests are filtered out; people only handle what needs a human.
The administration sees an interest heat map: if 40% of October requests are about clubs, that info can go to the home screen and the school can stay ahead
Result
The school got a digital ecosystem: a web service with a personal account and a smart bot that understands natural language. The administration is unloaded, users get answers 24/7, and decisions are data-driven
Ecosystem in one click
Users don’t need new apps or messengers — the assistant lives in the school’s personal account. Familiar, safe, convenient
Data-driven control
Request analytics show what users care about right now, so the school prepares content ahead and stays proactive
Admin workload down
Hundreds of working hours freed from repetitive questions. The secretariat focuses on tasks that need a specialist
Scalability
The architecture adapts easily — from medical center booking to corporate training in large businesses
Answers 24/7
Parents and staff get information instantly, anytime, without calls or waiting
Разрабатываем цифровые решения, которые растут вместе с бизнесом
Mon–Fri, 9:00–18:00 (MSK)