Flexible terms
Choose a schedule that fits your clinic: from 8/5 to 24/7
Support for healthcare websites
built on 1C-Bitrix
Availability monitoring, technology stack updates, defect fixes, and product evolution without losing control
We connect to support in 1 day
We fix timelines and scope in advance in a service level agreement (SLA)
Fast response
Specify your preferences in the SLA — by default we start working on a request within 1 hour
Advantageous offer
Evolve and scale the platform: the agreement includes from 16 development hours
Support effectiveness in practice
GUTA Clinic reload: patient journey in 60 seconds
We designed the patient journey from landing to booking in 60 seconds: smart search, modular admin panel, and an SEO foundation for organic growth
Zub.ru website support: stability without slowing down product growth
We support the dental clinic network websites in an 8/5 model: resolve incidents under SLA and evolve the product in parallel with support
Technical support for a clinic website:
stability you can trust
Base support includes 24/7 availability monitoring, 1C-Bitrix, PHP and MySQL updates, backup creation and restore, defect fixing, and enhancements. We also evolve CRM, MIS, and online booking integrations.
When changing vendors we preserve access, backups, licences, and integrations. Before onboarding we review the current website state and critical journeys.
DevOps, security audits and remediation, and 152-FZ work are assessed separately after reviewing your healthcare platform architecture and tasks
6 steps to turn a website into a growth tool
Collect the brief
We review the website, key inputs, and identify critical scenarios
Run the assessment
We define risks and the base scope of work within one business day
Agree communication channels
We agree how tasks are submitted and how we communicate with your team
Take over the website
We collect access and backups, verify recovery, and keep what already works
Approve the SLA
We fix the operating mode, response time, and task handling timelines
Launch tech support
We connect within 1–2 business days, manage the agreed backlog, and activate work beyond the base scope
The outcome of support for your clinic
The website remains a reliable channel for patients, marketing, and internal business processes.
Website availability control
Clear onboarding plan
Up-to-date technology stack
Restore readiness
Connected integration support
Capacity for product evolution
Our clients' LTV 7+ years
We build support that works for you
Leave a request: we will review your website, identify critical scenarios, and propose an SLA matrix that covers risks without extra cost
Frequently asked questions
- Yes — we first assess the website, access, backups, licences, and critical integrations, then agree the handover process